FAQs

Do you offer web hosting?

Should you require web hosting, we can arrange a suitable hosting package via one of our web hosting partners.Continue reading

What are your support hours?

We offer 24/7 support. Over weekends this is limited to critical issues only.Continue reading

What is Two-Factor Authentication?

A common way websites are hacked is by passwords being compromised. Two-Factor Authentication reduces this risk significantly by requiring your users to respond to a prompt on their mobile phones when logging in to your website.Continue reading

Do you partner with agencies?

Yes. Many digital agencies have responded to the growing complexity of secure and optimised website maintenance by choosing to partner. We offer WordPress maintenance as a fully outsourced Managed Service to web and digital agencies. This is performed on a white label basis, with full visibility to the agency of all engagement. This benefits agency ...Continue reading

Do you have a refund policy?

Yes. You’ll receive a full refund within 30 days of commencement of your plan, no questions asked.Continue reading

Does my subscription cover theme and plugin renewals?

No. During our initial investigation of your website, we’ll check whether you have any third party plugins installed which are subscription based, and will notify you of our findings. These subscriptions will continue to be for your account.Continue reading