Regular core updates are part and parcel of WordPress, and unless carefully implemented, they can have far-reaching adverse consequences on your website. Failing to update timeously affects security and reliability. Our team ensures updates are implemented professionally and promptly.

Plugins are helpful in extending the capabilities of Wordpress, but can can also become extremely unhelpful when they become incompatible with core updates. Our team will keep your website's house in order with regular plugin reviews and updates.

We run software which tracks all website backend interactions and keeps a log of these, should you ever require it.

Should your website require technical attention, our team will investigate and either resolve immediately at no cost, or provide an estimate for resolution in the case of more signficant issues.

Because you can't schedule times during which your website might go down, we're available 24/7 to get you back up and running.

All our plans include enhanced security for your website which are highly effective in preventing your site being compromised. On the Plus and Pro plans, we include two-factor authentication (2FA) as a further layer of security.

Whichever legal jurisdiction you're in, from GDPR, CCPA to POPIA we've got you covered from a data privacy perspective, with cookie consent management included in all packages.

In the event of a security breach or some other site malfunction, we'll roll your site back to its most recent functional version immediately.

Take the hassle out of updating your website's posts or other content. Simply email the required updates to us, and we'll take care of it for you. Best of all, with at least an hour of content updating included in all packages, there'll likely be no charge for your content updates.

A botched update can ruin a live production website. Don't risk it. With WordPress core, theme and plugin updates performed first on a separate development environment, clients can rest assured that any update issues will not affect their live website.

With a secure offsite backup, your website data is stored separately from your website core. This disaster recovery process is part of our regular maintenance service, giving you the confidence you need to know that should something unusual occur on your website, it can be recovered and restored easily, as if nothing ever happened.

After updates are made to your website, our QA team performs rigorous tests to ensure that everything is in order, before publishing the updated site to the internet.

Google deranks sites that are not deemed as mobile friendly. We use Google's own mobile friendliness test to evaluate your site, and offer recommendations to optimise your site.

Stay informed of your website's updates with professionally prepared weekly reports, delivered right to your email inbox. Remain aware of every action taken to secure and maintain your WordPress website.

We provide an online technical support service desk, where you can log issues and track progress in their resolution.

We offer multiple ways for you to request support, and one of them is by email. Did you know that most consumers prefer email communications over all others?

You're busy running a business. Let us monitor your website uptime. If your website goes down, we will receive a notification and keep you informed. Is there a pattern for frequent downtime? We can make recommendations to eliminate that.

What's happening with your website and why? Get all those answers with our Performance Check. Learn the ins and outs of your website's performance, including a breakdown of factors affecting your website and recommendations for improvement. With regular Performance Checks, you can analyze the performance of your website over time, learning what works, what doesn't, and informing your decision of what to do next.

If you have a multisite installation, you will need to sign up with our Plus or Pro plan. There may be an additional charge for multisite installations.

Our WooCommerce experts are on hand to ensure all aspects of your online store function optimally.

Swipe right! Your website is matched up with a dedicated Project Manager who takes the time to get to know your website and support needs, and can provide recommendations for improvement.

If you don't spend your content update hours in a given month, the balance is available the following month.

Should you require intensive content updates that exceed your current monthly bundle, you can borrow hours from the following month's allocation.

We track and record changes made to your files using Gitflow branching that allows us to maintain the workflow of your website, keeping everything in order. With Version Control, we can deploy changes, exclude others and even revert selected files back to a previous state if necessary. Your team and ours can continue to work on your website simultaneously sans collision and ensuring smooth collaboration.

Need additional development or technical support? When you don't have a website team of your own to update content, fix bugs, or add website enhancements, turn to our own team of experts for assistance. As a Plus or Pro plan subscriber, receive a discount on all support hours purchases through our Support Program.